Complaint procedure

At BLOX, we do everything we can to assist you as best as possible. If you would like to submit a formal complaint regarding our service, you can do so in the following ways:

Use the online complaint form below; or
Download the PDF version of the complaint form, fill it in, and send it by email to complaint@weareblox.com with the subject line ‘Formal complaint’; or
Send a letter with the PDF version of the complaint form by post to:
BLOX B.V.
Attn: Complaints Officer
Kerkenbos 1025
6546 BB Nijmegen
The Netherlands

BLOX aims to resolve your complaint within 10 working days. Depending on the nature and complexity of the complaint, handling may take more time. In that case, the process will take a maximum of 2 months, starting from the date we have confirmed your complaint. During this process, we will keep you informed of the progress.

Handling and responding to your complaint is free of charge.

You can submit your complaint in one of the following languages: Dutch, English or Spanish.

If you disagree with the handling of your complaint, you may submit your case to the competent court by the user agreement.

Fill in the complaint form here.

Download the PDF version of the complaint form here.

Complaint form

Please complete the form as fully as possible with all relevant details of your complaint. This helps us provide you with the best possible response. Fields marked with * are mandatory.

The information you provide in this form will be processed in accordance with BLOX’s privacy policy. For more information about the privacy policy, BLOX refers to the privacy statement.

Personal details

My complaint relates to*:

My personal account

My business account

First name*

Last name / legal entity name*

Registration or ID number*The document number of your passport or identity card

Street and house number*

FloorIf applicable

Postal code*

City*

Country*

Phone number*

Email address*From your BLOX account

Additional contact details*

Legal representative*

Information regarding the complaint

Description of the subject of the complaint*

Date(s) of the events leading to the complaint*

Description of the damage, loss or disadvantage causedIf applicable

Other remarks or relevant informationIf applicable

Additional files

You can upload additional files here, such as screenshots

You can upload additional files here, such as screenshots (valid file formats: .png, .jpg, .jpeg, .gif, .webp, .pdf, .doc, .docx, .xls, .xlsx).

Attached files*Indicate which of these documents apply

Power of attorney or other relevant document

Copy of your user agreement or your crypto investments to which this complaint relates

Other files supporting your complaint

Signature

Place of signing*

Date of signing*

Date (dd-mm-jjjj)

Signature*