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You can reach us in different ways. And within our opening hours you will receive an answer almost immediately:

  • Monday to Friday: 09:00 - 22:00 hours
  • Saturday and Sunday: 10:00 - 18:00 hours

Frequently asked questions

Creating and managing an account is completely free! We don't charge anything for deposits and withdrawals.

When buying or selling cryptocurrency's within the app we charge a fee of 1%. This is stated before you confirm the purchase or sale.

Did you add credits using a bank transfer? Then your IBAN is already known to us. In that case you go to Credit and click on Withdraw euros. Fill in how much credit you would like to have paid out. Select your IBAN and click on Withdraw.

Have you deposited with Visa or Bancontact before? Then your IBAN is not yet known. Make a one-time transfer of at least 0.01 euro. Go to Credit and choose Deposit euros. Fill in 0,01 euro and click on Choose payment method. Use a bank transfer to complete the payment. Then follow the steps in the first paragraph.

A bank transfer takes 1 to 2 working days to process.

As soon as the amount has been credited to your vault, you can use it to invest.

Note: Depositing for the first time, or using a new account? If so, we will manually check once whether the bank account is in your own name. This is done within 24 hours.

Crypto is for everyone, so you can buy from as little as 1 euro!

Depositing and withdrawing can also be done from 1 euro.

After registering an account you can deposit up to 250 euro. Do you want a higher limit? Then choose to have your identity verified.

24 hours 31 days

Account registration 250 euros 250 euros

Identity verification 10,000 euros 50,000 euros

Have you reached the maximum limit, but do you want to deposit more? Please contact us to discuss the possibilities.

Other questions

We're here for you!

Call us, send an email or chat with us from the BLOX app.

Company details

Kerkenbos 1025
6546 BB Nijmegen
KVK: 71663533
BTW: NL 8588.01.322.B01

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Frequently asked questions