We are social animals, we love contact. You can reach us in different ways. And within our opening hours you will receive an answer almost immediately:
Monday to Friday: 09:00 - 22:00 hours
Saturday and Sunday: 12:00 - 17:00 hours
Frequently asked questions
Do you have a question? Then first check if it's listed below, and who knows, you might already find the answer! For more knowledge about crypto, it is also worth taking a look at our cryptopedia. But of course you can always contact us, we don't bite.
Creating and managing an account is completely free! We don't charge anything for deposits and withdrawals.
When buying or selling cryptocurrency's within the app we charge a fee of 1%. This is stated before you confirm the purchase or sale.
Did you add credits using a bank transfer? Then your IBAN is already known to us. In that case you go to Credit and click on Withdraw euros. Fill in how much credit you would like to have paid out. Select your IBAN and click on Withdraw.
Have you deposited with Visa or Bancontact before? Then your IBAN is not yet known. Make a one-time transfer of at least 0.01 euro. Go to Credit and choose Deposit euros. Fill in 0,01 euro and click on Choose payment method. Use a bank transfer to complete the payment. Then follow the steps in the first paragraph.
A bank transfer takes 1 to 2 working days to process.
As soon as the amount has been credited to your vault, you can use it to invest.
Note: Depositing for the first time, or using a new account? If so, we will manually check once whether the bank account is in your own name. This is done within 24 hours.
Crypto is for everyone, so you can buy from as little as 1 euro!
Depositing and withdrawing can also be done from 1 euro.
After registering an account you can deposit up to 250 euro. Do you want a higher limit? Then choose to have your identity verified.
|24 hours||31 days|
|Account registration||250 euros||250 euros|
|Identity verification||10,000 euros||50,000 euros|
Have you reached the maximum limit, but do you want to deposit more? Please contact us to discuss the possibilities.
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Crypto in 4 simple steps
Do you have a smartphone and an internet connection? That's great! That's all you need to download BLOX. And also to buy your favourite cryptocurrency's. Do you visit this website from your computer? Then grab your phone. Search your App Store for BLOX Crypto Trading or scan the QR codes below to download BLOX.
The next step is to create an account. Use your email address or your social media account to create an account. Just what you find easier!
Do you choose to log in with your email address? Then make up a strong password. A password that can't even be cracked by the FBI.
Check the terms and conditions while enjoying a tea, and then you're ready to go!
Just like your old prepaid phone you can top up your credit at BLOX. But unlike your old phone you can use your credits to buy cryptocurrencies instead of calling your grandma.
Increase your credit by clicking on the euro sign. You can do that from as little as 1 euro! You can pay with bank transfer or credit card, it's as easy as one two three.
Now you can get to work! Click on the button in the lower left corner and choose your favorite cryptocurrency. Or spread your odds and choose multiple cryptocurrencies. You can make that choice yourself ;)
So what are you waiting for? Let's go!